Support

Email us at support@mashghoulat.com — we usually reply within a day or two.

Security problems go to the same address before they are published; we answer those within two working days. security.txt

Signing in, and asking for an account

Anyone can browse with no account. Accounts at Mashghoulat are opened on request, for Iraqi mobile numbers. In the app, on the sign-in screen, the “Sign in with WhatsApp” button opens WhatsApp with a ready message to our sign-in number. Send it as it is, unchanged and not forwarded, then come back to the app: it finishes signing you in by itself. The number the message is sent from is the account's number, so you type no number and no code.

If the number has no account yet, the message becomes a request for one, and the app lets you add whether you want to sell or to buy, and the page or account where you saw Mashghoulat mentioned. We check each request. The approval shows on the sign-in screen of the same phone; then the same button signs you in, with a new message from the same number.

Each sign-in gets a short reply in the chat, with an “It wasn't me” button under it. If the phone that started the sign-in is in someone else's hands, that button signs every phone out of the account within an hour, and nobody can sign in to it for that hour. Mashghoulat never asks you to send the sign-in message for anyone, or for a gift or a prize.

No WhatsApp on your phone? Send an ordinary text message (SMS) to +964 776 226 2909 from the number that will be your account. Once the request is checked, an eight-digit sign-in code comes back by text message from our number to the number the request came from, never to a number written inside a message, and you type it in the app after “I have a code”. Nobody at Mashghoulat will ever ask you for your code.

Any sign-in code from Mashghoulat is typed after “I have a code” on the sign-in screen. Email is for help, not for asking for an account: an email cannot show which number is yours. To ask about a request, message +964 776 226 2909 on WhatsApp.

A problem with an order?

Message the other party first, inside the app — open the order and tap Messages. Most things are solved there. If not, email us.

Something that shouldn't be here?

Use Report inside the app, on any item or shop. We review reports within a day; serious ones are acted on immediately.

Deleting your account

In the app: Profile → My profile → Delete account. Deletion is permanent.

If you no longer have the app, you can request deletion by email — how to delete your account.